Q: Help! My product is defective or broken, what do I do?
The Simple Return Policy
We do not offer returns - only exchanges/store credit.
If you'd like an exchange, please fill out an exchange request at the bottom of this page.
Oil & Wind's #1 goal is your satisfaction. The fact you're on this page means there is a potential problem, and we want to resolve it ASAP! First off, see if any of the follow applies to you and follow the directions below each category to resolve it.
Common Return / Exchange Questions:
Don't worry! We stand behind our products and want to make sure you're happy with your purchase! Unfortunately, even though our packages are shipped in secure packaging accidents can happen.
If you open your package and the product is damaged from shipment or you notice a flaw within its first few uses --- just send us an email! Just contact our support team within 15 days of receiving your purchase and we'll send a shipping label and you can ship it back to us at no cost to you for a repair or replacement.
Q: This isn't what I was expecting, can I get a refund?
I'm terribly sorry you aren't thrilled with your purchase! Unfortunately, we cannot offer refunds on our products unless they are broken or malfunctioning. We do offer exchanges* to give you a chance to find something else you'll love!
Within 7 days of your purchase, just contact our support staff via email. Exchanges are only accepted on unused items in "as-delivered" condition.
All sale items, gift cards, and customized / embroidered products are considered Final and not able to be exchanged or returned.
What do I do now?
- Notify us within 7 days of receiving your purchase via email ([email protected])
- Place your order back into secure packaging (preferably it's delivery bag)
- Include a note with your name, phone number, email, and your order # (If you do not include a note with your order number, your return could be filed as lost and we will not be able to accept it)
- Once we receive the items and confirm their condition is "as-delivered" you will be credited with an in-store sales credit
- You are responsible for all shipping costs associated with exchanges
- All exchanges take on average approximately 10-12 days to process. We actively work on finishing them as quickly as possible, but since we are a small business with limited resources our team can get backlogged (especially around the holidays)
Q: When using my in-store credit, can I purchase something that costs more than the credit I have?
Absolutely! We only ask that you pay the difference. There are two ways of doing this:
Place your order and pay the difference yourself and pay the full amount. We will then refund you based on your in-store credit value and you will see a return to your credit card for the credit's value.
Contact our support staff ([email protected]
) and ask them to create a custom order for you. We will apply your credit and you'll simply pay the difference.
Q: Help! My order is incomplete!
We're terribly sorry! We operate out of Tampa, Florida and while we do double check every order we ship out, mistakes can happen! To resolve this issue as fast as possible, just contact our support staff ([email protected]
) and they'll get it worked out ASAP.
* = The following products cannot be returned or exchanged unless they are broken or malfunctioning within our 15 day return period:
- All Oil & Wind Diffusers or Humidifiers
- All Essential Oils
Official Oil & Wind Support E-mail: [email protected]