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Frequently Asked Questions

Official Oil & Wind F.A.Q.

Shipping

How long until my order ships, after I place my order?

Please expect around 2-5 business days until your order ships.

***In rare cases some products may take longer to ship. This usually occurs, due to a surge in demand of items on sale.

How long does it take for my order to be delivered?

Our orders are typically delivered within 3 - 12 business days via USPS. There can be exceptions and they could take longer depending on things like weather delays, USPS delivery issues, etc.

You will also be provided with a tracking number that you can check at any time.

Where's My Oils?

All of our oils are made in house, we ship all oils in separate packaging. This can lead to receiving your order in multiple packages.

Shipping Information

Where is your company located?

We are located and based out of Tampa, Florida!

Do you have any physical storefronts or are you available in any stores?

We currently only operate online, this is done intentionally so we can provide the best prices and ensure more quality time is spent on our customers than worrying about vendors and distributors around the country.

Do you offer free shipping?

Yes! All orders within the USA over $100 USD will automatically receive free shipping. You may also see our special holiday promotions where we offer free shipping on certain products.

Do you ship internationally?

Yes, we do ship internationally. At this time we unfortunately can only process international orders via live chat (weekdays from 9am - 5pm EST) or email ([email protected]).

Warranties

Do you stand behind your products?

Absolutely, 110 percent! 

If you ever have any questions or concerns about any of your purchases, you can contact us via [email protected]

Portable Diffuser v1.0

Portable Diffuser v1.0

Upwards of 3 hours on a complete tank of water.

Do I need extra filters?

Each unit comes with 1 additional filter.

If you plan on using more than one oil in your device we recommend purchasing additional filters.

It states to use “Water Soluble Oils” only! Do essential oils work with it?

Yes! You are supposed to use 1 - 3 drops of essential oil in the device at a maximum.

Be sure to swap filters if you intend on using more than one type of oil in the device (1 filter per oil).

Wearables

I ordered an Aroma Diffuser Necklace but the aroma pad is a different color?

All of the aroma pads are random colors, and will not always be the color on the picture advertised.

Wholesale

Do you offer Wholesale pricing on bulk orders?

Yes, we do! Please contact customer service at [email protected] or by using our Live Chat feature (if during weekdays 9am - 5pm EST) and we will get started on your order immediately!

Can you supply enough product for a whole store?

Absolutely! At any given time, we have thousands of units in stock of all colors. 

All you need to do is contact ask at [email protected] or by using our Live Chat feature (weekdays from 9am - 5pm EST).

Vendors

I have a product you may be interested in displaying on your store, would you be interested?

We are always searching for quality products to offer our beloved customers!

Email your catalog and requests to [email protected] and we will get back to you promptly.

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